Frequently asked questions
Helpful answers before your visit.
If your question is not covered here, contact our team or your preferred outlet.
How often should I have an eye examination?+
Most adults benefit from a complete eye examination every one to two years. Your optometrist may recommend a different schedule based on your age, prescription, health and visual needs.
Do I need an appointment?+
Appointments are recommended so our team can reserve enough time for your consultation. Walk in visits are welcome when capacity allows.
Can your team help me choose suitable frames?+
Yes. Our consultants consider comfort, fit, prescription requirements, lifestyle and personal style before recommending suitable options.
Do you provide contact lens consultations?+
Yes. Contact lens suitability, fitting, handling and aftercare are available at selected locations. Please contact your preferred outlet before visiting.
What should I bring to an eye examination?+
Bring your current glasses, contact lenses, prescription details and a list of relevant medicines or eye health concerns.
How can I submit feedback or a complaint?+
Use our contact form and select Feedback or Complaint as the reason. The message will be recorded securely and forwarded to the relevant team.
Need more help?
Our team is ready to assist.
Send an enquiry and tell us which location or service you are interested in.
The Eyez Group family
Distinct optical concepts, united by professional care.
Explore the optical brands and specialised vision centres operated by Eyez Group across Malaysia.
